Our Capabilities - East Rail’s Road-Rail Tractors

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Technical Advantages

With expansion of the R&D team, we had got more than 80 patents till 2023. some of our products have passed the quality inspection of China Academy of Machinery Science and Technology and the certification of the State Key Laboratory of Rail Transmit Vehicle of Southwest Jiaotong University,And led the drafting of the T/CMIF 154—2021(Steering Type Towing tractors for road and railway) which is the current industrial standard in China.

We had established study and research bases with many well-known railway colleges and universities , so as to introduce personalized, intelligent,diversified new products to meet the needs of customers in different industries and traction mode. Many of our products won in the “Governor Cup”industrial design competition.

Our Certificate

Improved After-sales Support

As the manufacturer, we are your best partner when you need spare parts and components.
You will get original spare parts from us with a high long-term availability. In addition, due to our large inventory, we supply the most common wear and spare parts for almost all series and manufacturers. Whether you are replacing wagon couplings or chassis components, we guarantee you extraordinary after-sales service.

Training

We offer quality training courses for the correct and proper handling and optimal operation of road-rail vehicles. Our training courses are tailored to customer needs and carried out by qualified and experienced trainers.
Once you purchase our any tractor, that means you will get our service all the way to fall into disuse it. Firstly We will supply you the video training meeting to operate correctly and remind of you any dangers in operation before the tractor is shipped out. You can contact us anytime when there’s any problem or confusion in operation, we will supply you the best answer to your question by video. And we will update some technical expertise,regular maintenance work , the correct action in emergency situations and some precautions at times to you if you have any interest.

The most efficient training should be that your engineers are warmly welcomed to come to communicate directly and deeply
Or we can also assign our engineers when you have problems,we will supply as much as possible until the problems have been solved.

After-sale Service

Warranty

East Rail guarantee our vehicles one year. During the warranty period, the defective part will be repaired or replaced free of charge as compensation in case the defect of material or workmanship has occurred in normal operation.
Spare Parts

As the manufacturer, East Rail is your most suitable partner if you need spare parts or components
You will get the original spare parts with high quality and long-term availability from us when you replace the wagon couplings or chassis component ot any other spare parts.
Training

East Rail supply the training freely before we delivery out the vehicles. Our qualified and experienced engineers will teach the assembly step by step, also remind of you the operating precaution. We can set up a video meeting if you have met any confusion in operation, our engineers will make the same problem and show you how to solve it. Or welcome you come to our factory to have further communications

Warranty
Spare Parts
Training

Technical Advantages

Improved After-sales Support

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